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As a Dutch-speaking customer support agent, you will play a crucial role in enhancing Bol.com customers’ online shopping experience, ensuring they receive the high-quality support they expect. With your friendly demeanor, empathy, and talent for effective communication, you’ll be the go-to person for resolving issues such as missed deliveries or incorrect orders. Your daily responsibilities will include assisting customers through phone, email, and chat, providing personalized support, and finding the right balance between efficiency and quality. Additionally, you’ll be integral to ensuring customer satisfaction and building positive experiences for Bol customers, making each interaction a highlight in their day. Working from the Lisbon office or remotely in Portugal, you’ll also enjoy the...