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The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities - Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment- Ensure service delivered to our customers...