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Volkswagen Digital Solutions in
11.01.2020 Updated on: 18.01.2020
Stellenangebotsbeschreibung: At Volkswagen Digital Solutions (Full-time), in Lisbon, PortugalExpires at: 2020-01-23AMS | LisbonBe part of a new team that is responsible for providing application support to different online services. The aim of the service is to ensure efficient and qualified operation. Complaints are pre-analyzed, grouped into focal points and, if an immediate solution is not possible, referred to the subsequent support structures. Tasks- Management of customer complaints, inquiries and further support tickets. - Creation of service requests and dispatch to other support levels - Verification of information, categorization and prioritization for content, completeness and request for completion, if necessary. - Documentation of additional informationMain requirements- Bache...